Help & Info

Shipping & Delivery

After selecting the desired items and proceeding to checkout on our website, you’ll need to provide your shipping address, including the country where you want your order delivered.

Once your order is placed, we begin processing it. This includes verifying the items, preparing them for shipment, and generating the necessary shipping labels and documentation.

After processing, your order is handed over to DHL, our trusted courier service for international shipments. DHL picks up the package from our facility and begins the shipping process.

DHL transports your package from our location to their international distribution center. This may involve air transport, ground transport, or a combination of both, depending on the destination.

Upon arrival in the destination country, your package goes through customs clearance. Customs officials inspect the contents of the package, assess any applicable duties or taxes, and ensure compliance with import regulations.

Once customs clearance is complete, DHL takes over the local delivery process. They deliver your package to the address provided during checkout, ensuring it reaches you safely and securely.

Throughout the shipping process, you can track the status of your package using the tracking number provided in the shipping confirmation email. This allows you to monitor its progress from our facility to your doorstep.

Once your package is successfully delivered, DHL provides a delivery confirmation. This confirms that your order has been received at the specified address and is no longer in transit.

We strive to ensure your satisfaction with the international shipping and delivery process. If you have any questions, concerns, or issues regarding your shipment, our customer support team is here to assist you every step of the way.

Returns & Exchanges

If you’re not satisfied with your purchase, contact our customer support team within 14 days of receiving your item(s) via email at info@lavatar.eu or through our website’s contact form.

Once approved, we’ll provide you with a Return Merchandise Authorization (RMA) number. Package the item(s) securely, label the package with the RMA number and our return address, and ship it back to us using a trackable shipping method of your choice. Please note that you are responsible for covering the shipping costs associated with the return or exchange.

That’s it! Once we receive your return, we’ll process your refund or exchange accordingly and notify you via email.

We aim to make the returns and exchanges process as straightforward as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team.

FAQ

Welcome to our frequently asked questions section!

Here, we aim to provide you with answers to common inquiries about our e-commerce platform, which specializes in selling self-printed, self-made design t-shirts.

We design our own unique designs and utilize the Direct-to-Film (DTF) printing method. This technique involves printing designs onto a special film, which is then transferred onto the fabric using heat and pressure. It ensures vibrant colors and excellent durability for our t-shirts. Each t-shirt undergoes meticulous printing and pressing to maintain quality and integrity in our designs.

Yes, we ship our products internationally. However, shipping times and costs may vary depending on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

To place an order, simply browse through our collection¬† and select the ones you’d like to purchase. Add them to your shopping cart and proceed to checkout.

We accept several convenient and secure payment methods, including PayPal, credit/debit cards, Google Pay, and Apple Pay. You can choose the payment option that best suits your preferences during the checkout process.

Upon successful completion of your order, you will receive an email confirmation with details of your purchase, including the items ordered, billing and shipping information, and an estimated delivery date.

The processing time for orders typically ranges from 1 to 5 business days, depending on our current order volume. Once processed, we ship all orders exclusively through DHL. Shipping times vary based on your location. Please note that international orders may take longer to arrive due to customs clearance procedures and distance.

Yes, you can track the status of your order using the tracking information provided in the shipping confirmation email. This allows you to monitor the progress of your delivery until it reaches your doorstep.

If you need to make any changes to your order, such as updating the shipping address or adding/removing items, please contact us as soon as possible. We’ll do our best to accommodate your request, depending on the status of your order.

We prioritize your satisfaction with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your item(s) to initiate a return or exchange. Please note that personalized or customized items may not be eligible for returns unless there is a defect in the product or printing. Additionally, please be aware that customers are responsible for covering the cost of return shipping.

If you have any questions, concerns, or need assistance with your order, we are here to help. You can reach us via email at info@lavatar.eu or through our website’s contact form.